Returns/Exchanges

We want you happy as possible! We accept returns within 7 days from the original delivery date for unworn and undamaged items. All returned jewelry must arrive in the condition it was received along with the original packaging. 

We do not offer returns or refunds on custom pieces or sale items. All custom pieces are final sale and are not eligible for return. Due to sanitary purposes, we do not offer returns on earrings, however, we will offer an exchange or store credit.

Email us at: hello@goldenhourjewelry.co to begin your return. Please put your order number and name in the subject line. 

It can take up to 1–3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 3-5 business days for refund transactions to reflect on your bank statement after completion.